Warranty & Returns

Warranty & Returns


1 year limited warranty

Aurai warrants this device for a period of ONE (1) YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

Aurai battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Aurai offers a battery service. Prices and terms may vary.

If you discover a defect and notify Aurai during the warranty period, Aurai will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renewed 1 year warranty coverage.

This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.

To claim your warranty, please contact our customer service team support@in-trustech.com and return your Aurai product to your nearest Aurai office. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.



All purchasers of Aurai products have 7 days to return said unopened products from the day which said product is delivered for a full refund. Shipping costs are non-refundable. Aurai, however, does not accept returns for products whose boxes have been opened.