Order & Shipping

Orders
Can I cancel my order once it has been placed?
Unfortunately, we are not able to an cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 7 days. Shipping costs are non-refundable. Please include your name, order number and reason for return on the package or box.


Will I have to pay any custom or duty fees on my order?
Please be aware that orders made outside of Taiwan may be subject to additional import tax and duty once the order reaches its designated country. As Aurai has no control over these charges, you must bear the cost of any additional import taxes and duty fees.


How much sales tax will I need to pay?
Prices on i-auai.com include VAT for all deliveries to the Taiwan. For shipments to other countries, the customer is responsible for the payment of any eventual VAT or GST as required by each country’s regulations.





Shipping
How can I track the delivery status of my order?
You'll receive an email with order ID number and courier number once your order transaction is completed. You can check the delivery status of your order with your courier number. If you have any questions about your order delivery, please email us on support@in-trustech.com


Do you ship worldwide? How about custom duty & taxes?
Yes! we have shipping available to most of the countries in the world. Please see the order interface for detailed country list.
Customs fees and taxes vary depending on the country you are in so we would recommend checking with your customs office before you place your order.